System consulting for hotels
What is a CRM and how do I get a Reservation from the website to the reservation system? We support hotels in selecting and linking their systems.
How do I find the best hotel software for me?
Regardless of whether it is a small individual hotel or a hotel chain, the selection of hotel software should be well thought out and tailored to individual needs. In general, it is recommended to start with the most important system in the center when setting up the system landscape and then build on it. Normally, the reservation system (PMS) is selected for this, in which all threads come together and forms the heart of the digital system structure.
To find the right software, it is advisable in the first instance to define a requirements specification (RFP) for each system and to send this to various system providers. Based on the feedback from the various providers, offers can be sounded out and compared.
Are you in the process of planning a new hotel opening or would you like to update your existing hotel software? With our many years of experience, we are happy to assist you in setting up your software landscape, from the requirements profile to the selection, setup and networking.
Overview of systems
Channel Manager Reservation System (PMS) Booking System (IBE) Website
We can advise you on the following systems:
Revenue system Coupon store Customer loyalty system (CRM) Newsletter tool
Metasearch Digital guest folder Chat system and much more
Step 1
Getting to know you: In order to give you the best possible advice, we want to know everything about your hotel. What is the target group? What are the special features? How does your team work? What systems are currently in place?
Step 2
Your digital system landscape: We design a perfectly coordinated system landscape for your hotel. Which systems are needed and how should they work together?
Step 3
Requirement sheets (RFPs): Together we will create a requirements sheet per system needed. What is needed for creating reservations? What needs to be considered for accounting? How do the reservations get from the website to the reservation system?
Step 4
Vendor screening: Depending on the requirements, we check the market and select potential system providers to whom we send the RFPs. Complete neutrality is a matter of honor. Our goal is to find the best system for you.
Step 5
Presentation of providers: Each system provider will present their software to you in an initial presentation. You can ask questions and get an impression of the functionality, handling and scope.
Step 6
Contract negotiations: If the decision is made in favor of a system, the contract negotiations begin. We are happy to support you here with our know-how: Are the prices fair? Has everything been taken into account? Is data protection respected?
Step 7
Setup & connectivity: We are going into the final! The system is set up and the interfaces to all other systems are connected. Is everything running smoothly? Have all potentials of the respective system been exhausted? Here, too, we are happy to advise you.